FAQs

How Can I know My Size?

To assist you in selecting the appropriate size, we offer a standard size chart for measurement guidance, along with international size conversions. Additionally, each product is accompanied by a detailed description of the garment and fit recommendations. Should you need further assistance, please don't hesitate to contact our team.

Can I Check the Status of My Order?

Our goal is to dispatch all orders within 1-2 business days. However, during peak periods such as sales and promotions, slight delays may occur, as indicated on our shipping page. Orders placed on weekends or public holidays are shipped on the subsequent business day. For additional inquiries regarding your order status, please contact our team. Upon the dispatch of your order, you'll receive a tracking number via email. You can then visit the carrier's website and input the tracking number to monitor the journey of your package.

Why Am I Unable to Trace My Order Online?

Please be aware that tracking information may take 2-5 days to update. Therefore, if you're unable to locate tracking details for your package, we recommend checking again in 1-2 days.

Why Hasn't My Shipment Status Changed?

Various factors may cause delays in the delivery process, such as adverse weather conditions, customs procedures, or logistical bottlenecks.

I am having trouble checking out. What should I do?

Sorry to hear you've been having troubles at checkout! We can't be sure what's going wrong for you. What we usually suggest is to switch from your current device to a computer if possible, and checkout using Google Chrome as this browser best supports our website. If there is an error message that displays, please contact us so we can look into it for you. Good Luck!

What currency are the prices displayed in?

Our website works off geographical location and will automatically convert to your currency.

What Payment Methods Are Accepted?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card. Please note some of these may be subject to location.